All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During festive season there will be a potential delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates
West Malaysia shipping rate: We offer RM 5 flat rate shipping within West Malaysia. **Free shipping for orders RM150 & above.
East Malaysia shipping rate: We offer RM 20 flat rate shipping within East Malaysia. **Free shipping for orders RM300 & above.
We offer international shipping. Please leave a message in the contact us section and we will revert with the rates.
Singapore shipping rates:
Below 4.9kg - RM50.00
5kg - 9.9kg - RM200.00
10kg - 19.9kg - RM400.00
Taxes & Customs Duties
For shipping addresses outside of Malaysia, Taxes and Duty are excluded from the price and you are responsible for paying these locally.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please refer to our refund policy