Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

During festive season there will be a potential delays due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates 

West Malaysia shipping rate: We offer RM 5 flat rate shipping within West Malaysia. **Free shipping for orders RM150 & above. 

East Malaysia shipping rate: We offer RM 20 flat rate shipping within East Malaysia. **Free shipping for orders RM300 & above. 

International Shipping

We offer international shipping. Please leave a message in the contact us section and we will revert with the rates. 

Singapore shipping rates:

Below 4.9kg - RM50.00

5kg - 9.9kg - RM200.00

10kg - 19.9kg - RM400.00

Taxes & Customs Duties

For shipping addresses outside of Malaysia, Taxes and Duty are excluded from the price and you are responsible for paying these locally.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at customercare@lamaisondusavon.my with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please refer to our refund policy